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Faqs

About Eat.Transform

Eat.Transform is the nutritional pillar of Total Transformation Labs, Singapore’s first holistic fitness ecosystem that aims to transform your body and mind and enable you to achieve your fitness goals through one-on-one personal training, curated nutrition plans, recovery therapy and mindfulness classes.

We serve you artisanal meals that are prepared using the philosophy of macronutrients and are varied in content and size to perfectly meet your nutritional requirements.

Frequently Asked Questions

You can choose to order 10, 12 or 15 meals per week i.e., a 5-day period. Alternatively, you can choose up to 20, 24 or 30 meals for a 2-week period. We like to keep your menu fresh, which is why we do not advise ordering beyond 2 weeks at a time.

You can choose how many portions of each meal (up to 3) you would like to order. Feel like skipping a day? No worries, our customized ordering process allows you to choose or skip meals, as long as you stick to the total number of meals you would like to order. E.g., if you choose the 12 meals per week plan, you can choose 3 meals (Breakfast, Lunch & Dinner) over 4 days consecutively, or take a break in the middle.

Timeline – as we curate each individual meal, we would need advance notice should you wish to order our meals. Accordingly, please place your order before Thursday 11 pm, for us to commence delivery of meals to your doorstep commencing Sunday evening or Monday morning.

If you are requesting to cancel or change your order that is being processed, you must contact us before the weekly cut off time (11 pm Thursday) as we will be unable to accept any changes or cancellation after the deadline.

We also require 48 hours’ notice for any change in address for delivery.

You can contact our Customer Service Team at help@tsquaredlab.com, +65 8650 5776 (WhatsApp) and +65 8891 9406 (Calls)

We deliver islandwide and to Sentosa as well. We are unfortunately, unable to deliver to the following areas:

  • Airports, military camps
  • Prisons
  • Any areas that require special passes to enter

We deliver daily (Monday to Friday), to ensure that we preserve the freshness of your meal. We have two delivery slots per day – 7 am to 10.30 am and 6.30 pm – 9.30 pm. At the time of checkout, you are required to choose the slot that is convenient for you. 

Please note that the delivery timings are tentative and are subject to traffic conditions; while we will try our level best to stick to the timings, we cannot guarantee the same

Our meals are packed in eco-friendly, recyclable containers and kept chilled using ice packs while in transit. This ensures that the meals are kept fresh and their shelf life is preserved.

At the time of delivery to your address, we will try to ensure that we can handover the meal to you. In case you are not available for receiving, we will leave the meal at your doorstep. However, please ensure that the meal is refrigerated within 60 minutes to ensure freshness. If you require us to do a re-delivery, please note this will be charged at $10 per re-delivery.

Our meals are prepared using only the freshest and locally sourced ingredients by trained and expert chefs at our dedicated Production Kitchen in the East. From menu planning, and nutrient analysis to sourcing, preparation, and delivery, we do everything ourselves to ensure that only the best meal reaches you.

We have started our journey with 3 meal types – Sculpt (High Protein/ Low Carb), Balanced (High protein/Medium Carb) and Plant Based (High protein/Medium Carb). As we move forward, we plan to bring new variants including Vegan options to you.

Each meal is labelled with an accurate description of ingredients, allergens (if any) and macro contents. At this juncture, we are unable to customize our meals but should you have any specific concern and allergy, do get in touch with us and we will try our best to address your concern.

Our meals are not Halal certified but are prepared using ingredients of Halal origin in a “No Pork No Lard” alcohol free kitchen.
For any other doubts/ clarifications/ suggestions/ feedback, drop us a note at help@tsquaredlab.com and we promise to revert to you within 1(one) business day.