Terms & Conditions

In these Terms and Conditions (the “Terms”), unless the context otherwise requires:

1.1. “Company”, “TSquared Lab”, “we”, “us”, “our” means Total Transformation Lab Pte. Ltd., its affiliates, directors, officers, employees and permitted assigns.

1.2. “Client”, “you”, “your” means the individual purchasing or using the Services, or, where the participant is a minor, that minor’s parent or legal guardian as the contracting party.

1.3. “Services” means personal training, Pilates, physiotherapy, massage/stretch therapy, rehabilitation and recovery sessions, related programmes and ancillary in-studio services offered by us from time to time.

1.4. “Premises” means any studio, clinic or facility operated by the Company

1.5. “Package” means any bundle of sessions, credits or time-based membership purchased from us;

1.6. Words in the singular include the plural and vice versa; headings are for convenience only and do not affect interpretation

1.7. Order of Precedence: If there is any inconsistency:

1.7.1. Programme specific terms prevail over these Terms

1.7.2. These Terms prevail over any marketing, FAQs or statements

1.7.3. The Privacy Policy governs personal data matters, and

1.7.4. The Waiver & Cancellations Policy supplements, and is to be read consistently with, Clauses 3, 4, 6 and 10 herein.

You must be eighteen (18) years or older to purchase a Package or enter into these Terms. Clients under eighteen (18) may participate only where a parent or legal guardian is the contracting party, has executed all requisite consents (including PDPA/marketing/image use), and accepts responsibility for the minor’s compliance, conduct and safety. We may request verification of such authority. You are responsible for all activity under your account and shall keep your credentials secure; notify us promptly of any suspected misuse.

3.1. Bookings: Sessions/classes are by appointment and subject to availability. We may substitute trainers/instructors of equivalent qualifications where reasonably necessary, provided we intimate you in advance of such substitution, no earlier than 12 hours prior to your session.

3.2. Cancellation Window (12 Hours): A twelve (12) hour cancellation policy applies to all sessions/classes, unless expressly varied in programme-specific terms.

3.3. Early Cancellation (≥ 12 hours): No charge; session credit preserved.

3.4. Late Cancellation / No-Show (< 12 hours or failure to attend): Session is deducted/charged in full.

3.5. Punctuality: Sessions commence and end at scheduled times. If you arrive more than fifteen (15) minutes late, we may deem the session a no-show

3.6. Emergencies/Medical: Documented emergencies or medical incapacity may, at our sole discretion and upon acceptable proof, result in a waiver of the late-cancellation deduction or a reschedule without charge.

3.7. Studio Rules: You shall comply with displayed or notified studio rules (including hygiene/towel use, footwear, equipment care, and no recording without consent). We may refuse entry or remove any person for breach or safety reasons.

Validity (commencing on purchase unless stated otherwise):

4.1. Personal Training:

4.1.1. Single session: 30 days

4.1.2. 24 sessions: 6 months

4.1.3. 36 sessions: 9 months

4.1.4. 50 sessions: 12 months

4.1.5. 100 sessions: 24 months

4.2. Pilates/ Physio/ Massage/ Stretch

4.2.1. Single session: 30 days

4.2.2. 10 sessions: 4 months

4.2.3. 20 sessions: 6 months

4.3. Pauses/Extensions:

4.3.1. While extensions are not normally granted, upon written request with supporting documents, we may pause/extend your sessions for medical incapacity (including pregnancy), injury, or travel exceeding 30 consecutive days.

4.3.2. Approved pauses extend validity by the paused duration, subject to a maximum total validity of 24 months for Personal Training and 6 months for 10/20-packs, unless otherwise stated.

4.4. Non-Transferability: Packages and session credits are personal and non-transferable, and may not be shared, assigned or sold except with our prior written consent.

4.5. Unavailability: If we are permanently unable to deliver remaining sessions, you may choose either a pro-rata refund of the undelivered portion or an equivalent credit/substitute service.

5.1. Physiotherapy: Any physiotherapy treatment is provided only by AHPC-registered physiotherapists holding a valid practising certificate; protected titles are used strictly in accordance with applicable law.

5.2.No Medical Advice: Except where delivered by registered practitioners, the Services (and any website/app content) do not constitute medical advice. You are responsible for obtaining medical clearance where appropriate and for disclosing conditions (e.g., cardiovascular, musculoskeletal, neurological, pregnancy) that may affect participation.

5.3. Safety: You agree to follow all safety instructions and to use equipment as directed.

6.1. Fees & Taxes: Unless otherwise agreed in writing, fees are due in advance and are quoted inclusive of applicable GST (if any).

6.2. Non-Refundable for Change of Mind: Purchases are non-refundable for change of mind. This does not affect statutory rights. Where we cannot deliver Services for reasons within our control, we shall offer a make-good (extension/substitute) or a pro-rata refund of the undelivered portion.

6.3. Billing Disputes: Any billing query must be submitted in writing within fourteen (14) days of the charge. We shall investigate in good faith and provide itemised findings and corrective action (if any) within a reasonable time.

6.4. Late/ Chargebacks: Overdue sums may attract a reasonable administration fee and interest at 1% per month (or the maximum permitted by law). Where a chargeback is raised without basis for a validly authorised transaction for Services supplied, we may re-charge together with bank scheme fees.

7.1. We may refuse admission, suspend or terminate Services where conduct is abusive, threatening, unsafe, harassing, or otherwise inappropriate.

7.2. Personal Property: Items are brought and stored at your own risk. Lockers (if provided) are for day-use only. We are not bailees of property left on Premises.

Intellectual Property; Acceptable Use

8.1. All content, branding, programmes, methodologies and materials are owned by or licensed to the Company and protected by law.

8.2. You shall not copy, reproduce, adapt, reverse engineer, scrape, data-mine, or create derivative works from our content or systems without our prior written consent.

8.3. You shall not introduce malicious code or otherwise compromise security.

Privacy; Marketing; Cookies

9.1. We process Personal Data in accordance with our Privacy Policy (as amended from time to time).

9.2. DNC Compliance. Promotional messages by phone/SMS are sent only with clear and unambiguous consent or after Do-Not-Call checks within the statutory window; opt-outs will be honoured within the statutory timeline

9.3. Our websites/apps use cookies and analytics as described in our notices; you may manage preferences through your browser/device (functionality may be affected).

10.1. No Exclusion for Death/Personal Injury from Negligence. Nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot be excluded under Singapore law.

10.2. Cap. Subject to Clause 10.1, our total aggregate liability arising out of or in connection with the Services, whether in contract, tort (including negligence), breach of statutory duty or otherwise, shall not exceed the fees paid by you for the Services giving rise to the claim in the three (3) months immediately preceding the event.

10.3. Excluded Losses. To the maximum extent permitted by law, we shall not be liable for indirect, special, incidental, punitive or consequential loss, or for loss of profits, revenue, goodwill or anticipated savings, or for events beyond our reasonable control.

10.4. Assumption of Risk. You acknowledge the inherent risks of physical activity and dietary change and agree to participate voluntarily and to follow safety guidance. For clarity, this Clause does not diminish Clause 10.1.

11.1. We may amend these Terms from time to time. For material changes, we shall provide at least thirty (30) days’ prior notice by email or prominent website notice.

11.2. Changes apply prospectively. For Clients with an active prepaid Package, we will not make changes that materially disadvantage you during the remaining validity unless required by law.

12.1. We may suspend or terminate Services immediately where you: (a) materially breach these Terms; (b) fail to pay fees when due; (c) endanger staff or Clients; or (d) engage in fraud or unlawful conduct.

12.2. Termination does not affect accrued rights or liabilities. Outstanding sums remain payable.

12.3. Clauses intended to survive (including 5, 6, 8–11, 13–17) shall survive termination.

We shall not be liable for delay or failure to perform due to events beyond our reasonable control (including but not limited to acts of God, epidemic/pandemic, government orders, labour disputes, utility failures, or network outages). We shall use reasonable endeavours to resume performance promptly.

14.1. These Terms are governed by the laws of Singapore.

14.2. The parties shall first attempt in good faith to resolve any dispute by mediation (e.g., at the Singapore Mediation Centre) within thirty (30) days of a written request to mediate.

14.3. If unresolved, disputes shall be submitted to the Singapore Courts, including the Small Claims Tribunals where applicable. Nothing herein prevents either party from seeking urgent injunctive relief.

Notices shall be in writing and deemed delivered when sent by email to the last notified address, or when posted in-app/website for general updates. You shall keep your contact details current.

16.1. You may not assign or transfer your rights or obligations without our prior written consent.

16.2. We may assign or sub-contract performance provided your rights are not materially prejudiced.

17.1. These Terms (together with programme-specific terms, the Privacy Policy and the Waiver & Cancellations Policy) constitute the entire agreement and supersede all prior statements.

17.2. No failure or delay to enforce any provision constitutes a waiver.

17.3. If any provision is held invalid or unenforceable, the remainder shall continue in full force and effect.

17.4. A person who is not a party has no rights under the Contracts (Rights of Third Parties) Act 2001 to enforce any term.

For any questions regarding these Terms, please contact:

Total Transformation Lab Pte. Ltd.
UEN: 202036177C
Email: hello@tsquaredlab.com
Website: https://tsquaredlab.com